Click the "Submit Anonymous Feedback" button on the welcome page. You don't need an account. You'll receive a reference number to track your submission later.
Yes, the anonymous form allows you to upload images or documents (max 16MB total).
Use the "Track Your Feedback" button on the welcome page. Enter your reference number and the contact info you provided (if any).
Yes, unless you voluntarily provide your email or phone number in the optional fields, we collect no personal data. Your IP address is not stored.
Only authorized hospital management and the Health Promotion Unit. It is used for quality improvement and monthly reporting.
We aim to acknowledge complaints within 48 hours. Resolution time varies depending on complexity; you can track progress with your reference number.
If you provided an email or phone, you can request a reminder by contacting the Health Promotion Unit directly. Otherwise, we cannot retrieve it due to anonymity.
Still need help?
Contact the Health Promotion Unit: [email protected] or call +263 77 502 0473.